App Support

Getting started with RefaireAI is easy:

1. Download the RefaireAI app from the App Store
2. Create your account using your email or sign in with Apple
3. Take a photo of the item you need help with
4. Follow the AI-guided diagnostic steps
5. Get personalized repair recommendations and connect with experts

If you're experiencing account or login issues:

• Make sure you're using the correct email address associated with your account
• Try resetting your password using the "Forgot Password" link
• Check that you have a stable internet connection
• Make sure you have the latest version of the app installed
• If using Sign in with Apple, ensure you haven't changed your Apple ID settings

If you continue to have issues, please contact our support team with your account email.

Camera and photo issues can usually be resolved by:

• Checking that RefaireAI has camera permissions in your device settings
• Ensuring you have sufficient storage space on your device
• Cleaning your camera lens for clearer photos
• Taking photos in good lighting conditions
• Restarting the app if the camera appears frozen

For best results, take clear, well-lit photos that show the entire item and any problem areas.

To improve diagnostic accuracy:

• Provide clear, detailed photos from multiple angles
• Answer all diagnostic questions as accurately as possible
• Include photos of any error messages, damage, or specific problem areas
• Use the "Add more details" feature to provide additional context

Remember that RefaireAI provides guidance and suggestions, but complex issues may require professional evaluation. You can always connect with verified experts through the app.

Connecting with experts is simple:

1. Complete the AI diagnostic process
2. Review the suggested solutions and recommendations
3. Select "Connect with Expert" if you need professional help
4. Choose from verified local technicians or remote support options
5. Schedule a consultation or service appointment

All experts in our network are verified professionals with relevant experience and ratings.

We take your privacy seriously:

• Photos and data are encrypted and stored securely
• Information is only used to provide diagnostic and repair services
• You can delete your photos and data at any time
• We never share personal information without your consent
• All data handling complies with privacy regulations

For complete details, please review our Privacy Policy.

For subscription and billing questions:

• View your subscription status in the app under Account Settings
• Cancel or modify subscriptions through your App Store account
• Billing issues are handled through Apple's App Store billing system
• Refund requests should be submitted through the App Store

If you need help with billing that can't be resolved through the App Store, contact our support team with your purchase details.

To resolve app stability issues:

1. Force close the app and restart it
2. Restart your device
3. Check for and install app updates
4. Ensure your iOS version is up to date
5. Free up device storage space
6. If issues persist, uninstall and reinstall the app

If the app continues to crash after trying these steps, please contact support with your device model and iOS version.