Pricing

Priced on support volume, not headcount.

You pay for the support conversations our AI technician handles, so cost tracks the value delivered. No per-agent licenses, no charge for adding teammates.

Evaluate

Pay as you go

Add funds from 5 — no subscription.

30-day free trial, 10,000 credits included

Start 30-day free trial

Included

  • Full catalog management
  • Multi-modal diagnostics
  • 1 assistant
  • Usage analytics

Usage pauses when your balance runs out.

Get live

Starter

For hardware companies with a few products getting their first AI technician live.

30-day free trial, 10,000 credits included

Start 30-day free trial

Everything in Pay as you go, plus

  • Support insights — outcomes and top issues
  • Keeps running past the limit
  • Email support

Credits roll over up to 3 months.

Most popular

Scale up

Growth

Higher support volume, live video sessions, and integrations with your existing stack.

30-day free trial, 25,000 credits included

Start 30-day free trial

Everything in Starter, plus

  • Live video sessions with guided camera capture
  • Shopify + helpdesk integration
  • 2 assistants
  • Full insights dashboard with drill-down
  • Priority support

Multi-region

Scale

For established product lines with significant support volume across regions and languages.

30-day free trial, 50,000 credits included

Start 30-day free trial

Everything in Growth, plus

  • 4 assistants
  • Multiple integrations + API/webhooks
  • Analytics exports
  • SLA + business reviews

Custom

Enterprise

Dedicated infrastructure, custom integrations, and implementation support scoped to your deployment.

Book a 30-minute call

Everything in Scale, plus

  • Dedicated infrastructure with 99.9% uptime SLA
  • SSO (SAML), audit logs, SCIM provisioning
  • Custom DPA or MSA + security review support
  • Dedicated CSM and solutions architect
  • New Actions, deeper integrations, custom automations
  • Proactive knowledge-gap detection

Every plan includes your private knowledge bank, the AI technician, and camera-based diagnostics.

Questions? Answers.

Do you charge per seat?

No. Your whole team can use Refaire — pricing is based on the support volume our AI technician handles, not on how many people you add.

Is diagnostics extra?

No. Diagnosis and troubleshooting are the core of the product and included on every plan, including Pay as you go.

Is there a way to try it before committing?

Yes. Every new account starts with a free trial that runs in production against your real product documentation, so you can evaluate with real customers rather than in a sandbox. After the trial, Pay as you go lets you keep going with prepaid credits — no subscription required.

What happens if we exceed our plan?

On Pay as you go, usage stops at your prepaid balance and you can top up at any time. On every subscription plan, Refaire keeps running past the included credits — support doesn't go down mid-conversation.

Can we change plans later?

Yes. Plans track your support volume, so you can move up or down as your product lines and ticket volume change.

More questions about how Refaire works? Read the full FAQ.