The Economics of Right to Repair
Why brands may gain more than they lose
Vivien Zhang
Blog
Field notes on AI-powered visual support
Right to Repair Is Not Just About Repair
What the laws actually require—and why access to product information may become the most important part of the movement.
Vivien Zhang
Not All AI Product Support Platforms Are Built the Same
A practical guide to choosing the right product support platform for your hardware business—from guided self-service to autonomous diagnosis.
Vivien Zhang
Zendesk Isn’t Enough: Why Hardware Companies Need a Product Support Layer
Why AI customer service tools can't fully diagnose physical products.
Vivien Zhang