Customer Stories
Manufacturers and distributors using Refaire for visual quality inspection, product identification, and guided repair.
Precision ceramics manufacturer
A precision ceramics manufacturer relied on a small group of senior QA inspectors to identify defects across complex components.
Refaire encoded its inspection standards into a visual QA agent that identifies defects, classifies failure modes, and applies consistent inspection criteria across every batch and shift.
Lab consumables company
A lab consumables company's sales team regularly fielded questions about product identification and compatibility across a large catalog of visually similar SKUs.
Through live video or chat, Refaire identifies the exact SKU from an image or camera feed, provides product specifications, verifies compatibility, and guides customers through installation and troubleshooting.
Agricultural drone service provider
Agricultural drones often fail far from service centers, where every day of downtime directly affects operator productivity and revenue.
Using the phone's camera, Refaire diagnoses faults and guides operators through repairs and part replacement. The AI can also identify patterns associated with future failures, enabling replacement parts to be ordered and stocked before breakdowns occur.
HVAC parts manufacturer
An HVAC parts manufacturer was losing sales when customers couldn't get immediate answers about product selection, compatibility, and installation — especially outside business hours or in languages its support team couldn't cover.
Refaire now provides 24/7 multilingual technical support through the customer's phone camera. The AI visually inspects the HVAC unit, identifies the correct compatible part, recommends the right product, and provides step-by-step installation guidance.