Replace 70% of Your Hardware Support With Live AI

We've created a special program to give early hardware brands exclusive access to our AI Technician platform.

Live video diagnosis

24/7 multilingual coverage

Hardware Support
Doesn't Scale

If you're a hardware brand, you're likely dealing with:

High volume of product inquiries
Repetitive troubleshooting questions
Complex diagnosis handled by humans
Long email or phone support threads
Growing support costs with every SKU added

Growing Ticket Volume

Every new SKU multiplies your inbound support load exponentially.

Long Handle Times

Text-based troubleshooting drags on. Customers describe, agents guess.

Rising Support Costs

Headcount scales linearly with demand. Margins shrink as you grow.

Most teams solve this by hiring more agents.
That doesn't scale.

This is not a chatbot.This is not a chatbot.This is not a chatbot.This is not a chatbot.This is not a chatbot.This is not a chatbot.This is not a chatbot.This is not a chatbot.

Meet

Your Live AI Technician
for Product Support

Traditional AI Support

Live AI Technician

Diagnosis

Language-based back-and-forth

Visual real-time diagnosis

Channel

Email, phone calls and basic chatbots

Facetime-like guided repair

Accuracy

Limited context, high misdiagnosis

Automated with visual validation

Human Involvement

Frequent agent escalation

<10% human involvement

First-Contact Resolution

Multi-touch resolution cycles

Single-session resolution

How customers resolve a product issue

Open branded link

Customer opens your support URL with no app download.

Start live AI session

Instant video connection with the AI Technician.

Show the product

AI sees and hears the issue directly in real time.

Issue resolved

Step-by-step guided resolution, usually without a human.

Founders Program

Free onboarding above the waitlist before your user base scales.

First Cohort Benefit

Automate Tier 1 Support

Lower your support load while improving customer outcomes from day one.

Up to 2.5x lower support cost
24/7 support in 40+ languages
Live AI video diagnosis
Escalation only when needed
Quality summary and analytics dashboard

Invitation-Only Upgrade

Operational Intelligence + Commerce

Turn support interactions into product insight and post-sale revenue.

Everything in live version
AI-guided troubleshooting and repair
Product and part recommendations
Cross-sell and checkout integration
Advanced operational insights

PROVEN RESULTS

AI-native support changes your cost structure. These are real improvements at scale.

AI-native support changes your support cost structure

64%

Reduction in average handle time

81%

First-contact resolution rate

49%

Fewer escalations to human agents

30%

Fewer wrong-part returns

Who this is for

This Works Best
If You:

If these boxes describe your business, then you can help us pilot.

Receive 100+ weekly support inquiries
Need faster response and resolution
Sell physical products with support demand
Have agents spending time on repetitive troubleshooting
Want to reduce support headcount growth

If you check 3 boxes, you qualify.

Already using a CX software?

We don't replace your CX system.
We reduce what hits it.

Your existing stack + Refaire

Adds visual diagnosis, guided resolution, and part-order automation on top of your existing CX workflows.

Works alongside your existing support platform
Reduces tickets before they reach your agents

Lower ticket volume

Lower cost per ticket

Higher resolution rate

Limited founders cohort

We're Onboarding Our First Cohort
of AI-Native Hardware Brands

Now onboarding.

Once capacity is reached, new applicants will be waitlisted.