1
Open branded link
Customer opens your support URL with no app download.
Founders Program
Replace 70% of Your Hardware Support With Live AI
We've created a special program to give early hardware brands exclusive access to our AI Technician platform.
Live video diagnosis
24/7 multilingual coverage
Hardware Support
Doesn't Scale
If you're a hardware brand, you're likely dealing with:
- High volume of product inquiries
- Repetitive troubleshooting questions
- Complex diagnosis handled by humans
- Long email or phone support threads
- Growing support costs with every SKU added
Growing Ticket Volume
Every new SKU multiplies your inbound support load exponentially.
Long Handle Times
Text-based troubleshooting drags on. Customers describe, agents guess.
Rising Support Costs
Headcount scales linearly with demand. Margins shrink as you grow.
Most teams solve this by hiring more agents.
That doesn't scale.
This is not a chatbot.This is not a chatbot.This is not a chatbot.This is not a chatbot.This is not a chatbot.This is not a chatbot.This is not a chatbot.This is not a chatbot.
Meet
Your Live AI Technician
for Product Support
Traditional AI Support
Live AI Technician
Diagnosis
Language-based back-and-forth
Visual real-time diagnosis
Channel
Email, phone calls and basic chatbots
Facetime-like guided repair
Accuracy
Limited context, high misdiagnosis
Automated with visual validation
Human Involvement
Frequent agent escalation
<10% human involvement
First-Contact Resolution
Multi-touch resolution cycles
Single-session resolution
How customers resolve a product issue
2
Start live AI session
Instant video connection with the AI Technician.
3
Show the product
AI sees and hears the issue directly in real time.
4
Issue resolved
Step-by-step guided resolution, usually without a human.
Founders Program
Free onboarding above the waitlist before your user base scales.
First Cohort Benefit
Automate Tier 1 Support
Lower your support load while improving customer outcomes from day one.
- Up to 2.5x lower support cost
- 24/7 support in 40+ languages
- Live AI video diagnosis
- Escalation only when needed
- Quality summary and analytics dashboard
Invitation-Only Upgrade
Operational Intelligence + Commerce
Turn support interactions into product insight and post-sale revenue.
- Everything in live version
- AI-guided troubleshooting and repair
- Product and part recommendations
- Cross-sell and checkout integration
- Advanced operational insights
Proven Results
AI-Native Support Changes Your Cost Structure
These are real improvements at scale.
AI-native support changes your support cost structure
64%
Reduction in average handle time
81%
First-contact resolution rate
49%
Fewer escalations to human agents
30%
Fewer wrong-part returns
Who this is for
This Works Best
If You:
If these boxes describe your business, then you can help us pilot.
- Receive 100+ weekly support inquiries
- Need faster response and resolution
- Sell physical products with support demand
- Have agents spending time on repetitive troubleshooting
- Want to reduce support headcount growth
If you check 3 boxes, you qualify.
Already using a CX software?
We don't replace your CX system.
We reduce what hits it.
Your existing stack + Refaire
Adds visual diagnosis, guided resolution, and part-order automation on top of your existing CX workflows.
- Works alongside your existing support platform
- Reduces tickets before they reach your agents
Lower ticket volume
Lower cost per ticket
Higher resolution rate
→ Limited founders cohort
We're Onboarding Our First Cohort of AI-Native Hardware Brands
Now onboarding.
Register to joinOnce capacity is reached, new applicants will be waitlisted.