AI technicians that sell more and cut your support costs in half from day one.
Refaire is an AI-powered remote visual support platform. Customers point their camera; Refaire sees, hears, and diagnoses the fault like a trained technician — guiding repairs, identifying parts, and resolving issues on first contact, 24/7, in every language.
ScrollThe Problem
Technical knowledge scatters across systems, manuals, and your technicians' heads.
Technical knowledge scatters across systems, manuals, CAD files, videos, and people's heads. Refaire turns that scattered expertise into a multimodal, AI-ready knowledge bank — so your best technician is available on every call, in every language, at all times. The result is AI-powered troubleshooting that deflects tickets, lifts first-contact resolution, and offers a real alternative to truck rolls and technician dispatch.
The Platform
Your customer's camera becomes the technician.
Learn
Refaire ingests your manuals, specs, and product docs, plus the fixes your technicians already know, into one multimodal knowledge bank — knowledge capture that retains tribal expertise instead of losing it to turnover.
Analyze
The customer points a camera; Refaire perceives the fault the way a trained technician would — a sound, a wobble, a misaligned part. Camera-based diagnostics and audio analysis do the work a video-based support call used to require a human for.
Resolve
It diagnoses, delivers guided repair instructions, identifies the right part or SKU, and captures the interaction back into the knowledge bank — first-contact resolution without a technician dispatch.
Use Cases
One AI technician across the entire product lifecycle.
Knowledge Capture & Management
Tribal knowledge retention: capture expert know-how before it walks out the door, and keep your best technician's judgment on every call.
Sales Assistance
Product and SKU identification helps customers buy the right part the first time, cutting wrong-fit returns.
Technician Training
A technician copilot for field service: ramp new hires against your experts' encoded standards.
Installation Guidance
Walk customers and installers through setup and installation.
After-Sale Support & Repair
After-sales support automation: AI-powered troubleshooting diagnoses and resolves on first contact, deflecting tickets without a truck roll.
Warranty Validation & QA
AI QA inspection verifies condition and quality with the same judgment, every batch, every shift.
Proven Results
More sales. Half the support cost.
Enterprise Ready
Fast to deploy. Easy to integrate. Built to scale.
Accelerate time to value
See ROI in weeks, not quarters. Refaire deploys against the docs you already have, with minimal lift from your team and impact from day one.
Connect to your existing stack
Works through your current operations — website, support flow, CRM, and ERP — through our API and integrations. No new hardware, no rip-and-replace.
Built to scale securely
One AI technician serves every customer, in every language, across every product line and region — with enterprise-grade security and data governance your team controls.
Your knowledge stays yours
Every interaction feeds back into your private knowledge bank, which you own and can export.
Get Started
Live in weeks, not quarters.
FAQ
Frequently asked questions
How does Refaire's AI hardware technician actually work?
What products does Refaire support?
Does our data stay private from our competitors?
How is Refaire different from AI customer-service agent platforms?
Does Refaire replace our technicians?
Backed by
The cost of one hire. Amplifying your whole team.
Every language. 24/7.