Better data in. Faster repairs out.
Refaire automates product support, repair, and warranty workflows with guided visual diagnostics that help OEMs resolve cases faster and turn every interaction into structured data to improve product performance.
ScrollThe Problem
Physical product problems are hard to put into words.
Critical product knowledge lives across manuals, service records, and experienced technicians, while customers often struggle to describe what they see, hear, or experience. Refaire brings that knowledge into a scalable, multimodal knowledge bank and translates physical symptoms into structured technical data support teams can act on. Every resolved case feeds new field data back into the system - improving communication today and building stronger product intelligence over time.
The Platform
Give your support team a clearer view.
Learn
Refaire turns your manuals, specifications, service records, and expert know-how into a scalable, multimodal knowledge bank built around your approved repair and warranty processes.
Collect
Using only their phone, customers are guided to capture the right product details, images, video, and audio for their inquiry—giving your support team a complete, structured case from the start.
Resolve
Refaire prepares the diagnosis and recommended resolution for your team to review, then supports the approved parts replacement, repair guidance, outcome verification, and case closure.
How Refaire works
Fix it right the first time
Automate your repair and warranty workflow in 4 easy steps
Through any channel you already use: website, QR code, chat, email, phone or text. Refaire sends them one link.
Refaire guides them to capture the right photos, video and sound, right the first time.
Using your product data, Refaire pinpoints the fault and checks whether it’s covered under warranty.
Once diagnosis is verified by your team, customer is provided with guided self-repair, a replacement part or a technician visit.
Use Cases
Keep product knowledge moving
Knowledge Capture & Management
Capture technical documentation and expert know-how in a scalable knowledge bank—so critical product knowledge remains accessible, consistent, and easy to apply.
Installation Guidance
Guide customers, installers, and dealers through product setup and installation using approved, product-specific instructions.
Repair Workflow Automation
Qualify customer inquiries, prepare diagnoses and recommended actions for support-team review, and guide approved parts replacement and repairs through final verification.
Warranty Workflow Automation
Collect the evidence required for warranty inquiries, support eligibility and repair decisions, and automate approved claims, parts, documentation, and case closure.
Dealer & Service Network Enablement
Give dealers and service partners access to the same approved knowledge and decision support as your senior technicians—helping them assess issues, complete repairs, and process warranty cases more consistently.
Field-to-Engineering Intelligence
Turn customer and field-service interactions into structured data on symptoms, diagnoses, parts, repairs, and outcomes—giving OEM engineering a consistent feedback loop for product improvement.
Proven Results
More sales. Half the support cost.
Enterprise Ready
Fast to deploy. Easy to integrate. Built to scale.
Accelerate time to value
See ROI in weeks, not quarters. Refaire deploys against the docs you already have, with minimal lift from your team and impact from day one.
Connect to your existing stack
Works through your current operations, website, support flow, CRM, and ERP, through our API and integrations. No new hardware, no rip-and-replace.
Built to scale securely
One AI technician serves every customer, in every language, across every product line and region — with enterprise-grade security and data governance your team controls.
Your knowledge stays yours
Every interaction feeds back into your private knowledge bank, which you own and can export.
Integrations
Plugs into the tools your team already uses.
Get Started
Live in weeks, not quarters.
FAQ
Frequently asked questions
How does Refaire's AI hardware technician actually work?
What products does Refaire support?
Does our data stay private from our competitors?
How is Refaire different from AI customer-service agent platforms?
Does Refaire replace our technicians?
Backed by
Fix fast. Get it right the first time.
Better problem capture. Faster diagnosis. Happier customer.