We give AI eyes and ears — so you can scale technical knowledge
Multimodal Physical AI for physical products. Refaire sees, hears, and resolves — turning your technical knowledge into AI technicians that scale without headcount.
Every physical product company has a technical knowledge bottleneck
Technical knowledge sits with a few engineers — hard to scale, hard to retain. But it's needed everywhere: sales, installation, customer support, training, warranty, returns. Today, the only way to scale it is headcount — which grows linearly with every product sold.
Visual + Voice Diagnosis → Multimodal Understanding
Users show, speak, and point — Refaire interprets images, video, audio, and live context without IoT data or user guesswork.
Automated Troubleshooting → Step-by-Step Resolution
Real-time guidance with AR overlay walks non-technical users to a deterministic resolution.
Smart Part Ordering → Smart Part & Service Routing
One-click recommendations for the right parts, accessories, and service bookings — embedded directly in the resolution flow.
Seamless Human Handoff
When escalation is needed, your expert receives the full session — transcripts, visuals, and signal analysis — and resolves in a fraction of the time.
Ticket Reduction & Margin Boost → Headcount-Free Scaling
Automate routine technical resolution to cut ticket volume and free experts for the edge cases that actually need them.
Most AI reads. Ours perceives.
Users point their phone at a product. Refaire sees it, hears it, resolves it, and routes the right parts or services — all in one session, without a human technician.
Built for Physical Product Companies Across Verticals
From HVAC, smart appliances to e-mobility, Refaire deploys anywhere physical products need technical knowledge at scale.
Smart Appliances
Discover how we can support appliance tech support
Consumer Electronics
Discover how we can support electronics tech support
HVAC
Discover how we can support HVAC tech support
E-Mobility
Discover how we can support e-mobility tech support
Your Data is Secure with Refaire
Enterprise-grade security built for companies handling proprietary product data — manuals, schematics, repair logs, expert know-how. Refaire's encryption, audit, and governance protocols align with GDPR and ISO 27001 best practices.
Cut average handle time by 64%. Increase first-contact resolution by 81%. Without adding headcount.
Refaire gives AI eyes and ears to act like a human technician — helping physical product companies digitize and scale technical knowledge across sales, training, support, warranty, and returns.