AI Technician for the Physical World
Refaire is the proactive AI with eyes and ears, that diagnoses hardware issues in real time, guides customers to resolution, identifies the right parts and does the selling on your behalf.
Conversation is automated. Physical diagnosis is not.
Over 80% of product-related support tickets require physical diagnosis. Text-based AI bots can handle FAQs and returns — but the moment a customer has a broken product in their hands, it gets handed off to a human. That's your biggest cost center. Until now.
Visual + Voice Diagnosis
Customers simply show and describe issues in real-time, enabling quick, accurate problem identification without lengthy descriptions.
Automated Troubleshooting
Interactive, step-by-step repair guides with AR overlays and adaptive checks to resolve common issues independently.
Smart Part Ordering
Effortless one-click recommendations for genuine parts, upsells, and service bookings, integrated directly into the support flow.
Seamless Human Handoff
When AI isn't enough, escalate instantly with full session context—transcripts, visuals, and diagnostics—for efficient expert intervention.
Ticket Reduction & Margin Boost
Automate routine queries to cut support volume, allowing agents to tackle complex cases and drive higher-value interactions.
Refaire replaces the human technician with an AI technician
Customers point their phone at a problem. Refaire sees it, hears it, diagnoses it, fixes it, and sells the right parts, accessories or services — all in one session.
Industries We Serve
Transforming support experiences across every sector we serve.
Appliances
Discover how we can support appliance tech support
Electronics
Discover how we can support electronics tech support
HVAC
Discover how we can support HVAC tech support
Mobility
Discover how we can support mobility tech support
Your Data is Secure with Refaire
We prioritize your privacy and data security. Refaire employs advanced encryption protocols and adheres to industry best practices to ensure that your information is protected at all times.
Increase CSAT by 60% and reduce 70% of your after-sale service cost today
Refaire is the AI Technician for the Physical World — diagnosing hardware, guiding repairs, and selling parts at scale.